Many unexpected issues, including natural disasters and hardware failure, can cause Internet downtime that cripples your online business. Small- and medium-sized businesses (SMBs) simply can’t afford to face these events unprepared. Luckily, there are many different tools and technologies that small businesses can use to maintain small business continuity, which the process of either maintaining critical business functions or quickly resuming them when a major disruption occurs.
In this post, we’ll discuss the best types of technology that you should consider using to prepare your business for the unexpected.
Website or Server Troubleshooting Tools
We’ve all experienced issues accessing websites—from 404-page errors to basic connectivity errors. But nothing is more vexing than when it’s your own website giving you trouble. When a problem occurs, you may struggle to determine whether the culprit is your computer, your network, your Internet connection, or the server itself. Because there are so many ways things can go wrong, the underlying issue can often be tricky to identify.
Fortunately, there are many free troubleshooting tools that can help you identify where the issue is, how to fix it, and how to prevent it from causing Internet downtime in the future. Whether you’re a business owner managing a few devices or an IT professional managing hundreds, you can benefit from the following technologies:
- Website status monitoring tools: See if a website is down or responding slowly
- Ping tools: Check if a server, website, or device is “alive” and responding
- Traceroute: Pinpoint where a connection is broken
- Network monitoring tools: Gain visibility into all critical devices, websites, and services
To learn more, check out our post about these tools.
Emergency Notification System for Businesses
When thinking about small business continuity preparation, it’s important to keep organizational communication at the forefront of the planning process. Having an emergency notification network in place helps your organization communicate effectively if the unexpected occurs.
An emergency notification system for businesses is a platform that broadcasts an alert or message to one or multiple groups of people to notify them of an emergency. If your business is in the market for an emergency notification network, there are many things to keep in mind when researching different options. Check out this post to learn more.
Businesses are more dependent on the Internet than ever before. From point-of-sale software to Customer Relationship Management (CRM), many daily tools that businesses rely on require an Internet connection. Because of this, Internet downtime can have serious implications for businesses of all sizes.
If your business experiences an Internet outage, you’ll want to make sure you’re equipped with the appropriate backup solution. Having a failover solution will protect small businesses against lost revenue, failure of internal and customer-facing communication, and inability to access important cloud‑based data. It is for this reason that Fortune 500 companies consider implementation of a failover solution to be a top priority.
To learn about factors to consider when choosing an Internet backup solution, check out our post.
As a small business owner, you know how easy it is to accumulate files quickly. Because many of these files are critical to your business’ operations, it’s important to store them in a place that is accessible and secure.
Cloud storage refers to storing your files and data through the Internet, rather than storing them on a server. This offers many advantages for both keeping files safe and boosting overall productivity. Some examples of these advantages are:
- Accessibility – Cloud storage allows you to access your files from any location with an Internet connection. This is extremely helpful for employees who are working from different locations, computers, or devices. No matter where you are and what machine you’re using, you’ll be able to access important documents through the cloud.
- Backup – All your files will be backed up through the cloud. Even if you lose your phone or your computer crashes you’ll still be able to ensure continuity and access your data.
- Collaboration – Cloud storage is an easy and effective way to share files with colleagues and customers. This is especially helpful for files that are too large to send via email.
- Security – The cloud is one of the most secure ways to save and share information. Some of the best business cloud services encrypt your files, meaning no one outside your company can see your data, including the cloud storage provider’s employees.
To learn more about how you can ensure business continuity through cloud storage technology, check out our post.
Collaboration is key to a successful business. That’s why you should have tools in place to ensure your small business can collaborate effectively, even if an unexpected event prevents your team from meeting in-person.
There are many inexpensive collaboration tools that make communication seamless during a disruption, from instant messaging to video conferencing. Slack is one of the most popular tools available. It has an extensive set of features, including video conferencing, instant messaging, and file sharing, allowing you to bring all communication across your small business to one place. To learn more about Slack’s features and other productivity tools, check out our post.
By leveraging these technologies, you will maintain continuity and minimize downtime in the event of the unexpected.